Refund Policy

Last Updated: October 1, 2026

Thank you for choosing Ventvio. We are committed to providing high-quality digital marketing services. Please read this Refund Policy carefully before making a purchase.

1. Software Subscriptions (7-Day Money-Back Guarantee)

We offer a 7-day money-back guarantee for all new software-only subscriptions.

• The request must be made within 7 calendar days of the original purchase.
• Applies only to the first subscription payment (renewals are non-refundable).
• The account must not have violated our Terms of Use.

After the 7-day period, all subscription payments become non-refundable.

2. Done-For-You (DFY) Services

DFY services require immediate allocation of expert time and custom development. Therefore:

• The design and setup portion of any package is entirely non-refundable once work has commenced.
• We will make reasonable revisions before delivery to ensure satisfaction. Your package includes 2 rounds of revisions (see Terms of Use, Section 7).
• Any work outside the agreed scope requires a separate quote.

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing cycle. No prorated refunds are offered for mid-term cancellations.

4. Non-Refundable Situations

• Requests made after the 7-day guarantee period.
• Renewal payments.
• Accounts terminated for violating our Terms of Use.
• DFY services that have already commenced.
• Third-party costs (domain registration, Stripe fees, WhatsApp fees).
• Revisions beyond the 2 rounds included in the package.

5. How to Request a Refund

Email us at [email protected] within the 7-day window with:

• Your account email address.
• Order or transaction reference number.
• A brief reason for the request.

Qualifying refunds will be processed to the original payment method via Stripe within 5-7 business days.

6. Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account and dispute the chargeback. Please contact us first so we can resolve the issue directly.

7. Your Statutory Rights

This Refund Policy does not affect your statutory rights under the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, or any other applicable consumer protection laws.

8. Governing Law

This Refund Policy is governed by the laws of England and Wales.

9. Contact Us

• Email: [email protected]
• Address: 1-3 Flat 82 Rugby Avenue, Belfast, BT7 1RG, United Kingdom