Privacy Policy | Ventvio
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Privacy Policy

Last Updated: October 1, 2026

At Ventvio ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit ventvio.com or use our Services.

This Policy is designed to comply with the UK GDPR, the EU GDPR, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and Canada's PIPEDA.

1. Who We Are (Data Controller)

Entity: Ventvio

Contact Email: [email protected]

Registered Address: 1-3 Flat 82 Rugby Avenue, Belfast, BT7 1RG, United Kingdom

2. Information We Collect

2.1 Information You Provide

  • Identity Data: First name, last name, username.
  • Contact Data: Email address, telephone number, WhatsApp number, billing address.
  • Business Data: Company name, website URL, industry.
  • Communication Data: Messages sent via email, WhatsApp, or contact forms.
  • Payment Data: Processed by Stripe; we do not store full card details.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type, device, operating system, time zone.
  • Usage Data: Pages visited, time on site, clicks.
  • Marketing Data: Your preferences for receiving marketing.

2.3 Information from Third Parties

  • Stripe (payment processing, PCI-DSS compliant).
  • OpenAI (AI-assisted customer communication).
  • Meta / WhatsApp (messaging services).
  • GoToFunnels (hosting and platform services).

3. How We Use Your Information

  • Process and deliver your order, manage payments and refunds.
  • Provide customer support and account management.
  • Communicate with you regarding inquiries and services.
  • Send marketing communications (only with your explicit consent).
  • Improve our website, products, and services.
  • Comply with legal obligations.
  • Detect and prevent fraud or misuse.

4. Legal Basis for Processing (GDPR)

  • Contract (Art. 6(1)(b)): To deliver a service you purchased.
  • Consent (Art. 6(1)(a)): For marketing and WhatsApp messages.
  • Legitimate Interests (Art. 6(1)(f)): To improve services and prevent fraud.
  • Legal Obligation (Art. 6(1)(c)): To comply with applicable laws.

5. Marketing and WhatsApp Communications

We only send marketing or WhatsApp messages if:

  • You have explicitly opted in, or
  • You are an existing customer and the message relates to similar services.

You can opt out at any time by replying "STOP" on WhatsApp, clicking "unsubscribe" in emails, or contacting [email protected].

6. Sharing Your Information

  • Stripe — payment processing.
  • OpenAI — AI-assisted communication.
  • Meta / WhatsApp — messaging.
  • GoToFunnels — hosting and platform.
  • Legal Authorities — if required by law.

We do not sell your personal data.

7. International Data Transfers

Your data may be transferred to and processed outside the UK/EEA, including the US. When we transfer data, we use safeguards such as Standard Contractual Clauses approved by the UK ICO and the European Commission, and the UK International Data Transfer Addendum where applicable.

8. Data Security

  • SSL/TLS encryption.
  • Access controls and authentication.
  • Secure storage of credentials and API keys.

No method of transmission is 100% secure; we cannot guarantee absolute security.

9. Data Breach Notification

If we become aware of a data breach that affects your personal data, we will notify you and the relevant supervisory authority (such as the UK ICO) within 72 hours where required by law, and will take immediate steps to mitigate the breach.

10. Data Retention

  • Active Customers: For the duration of the service relationship.
  • After Service Ends: Up to 7 years for tax and legal compliance.
  • Marketing Contacts: Until you unsubscribe or request deletion.

11. Cookies and Tracking

We use cookies for functionality, analytics, and marketing. You can disable cookies in your browser. For details, see our Cookie Policy.

12. Automated Decision-Making and AI Processing

We use OpenAI to assist with customer communications. However, no final decisions that significantly affect you are made solely by automated means. A human reviews any decision that may have a legal or significant effect. You have the right to request human intervention, express your point of view, and contest any automated decision by contacting [email protected].

13. Your Rights

13.1 UK and EU Users (GDPR)

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion ("right to be forgotten").
  • Restriction: Limit processing.
  • Portability: Receive data in a structured format.
  • Object: Object to processing based on legitimate interests.
  • Withdraw Consent: At any time.

To exercise these rights, contact [email protected]. You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

13.2 California Residents (CCPA / CPRA)

  • Know what personal information is collected, used, or shared.
  • Request deletion.
  • Opt out of the sale of personal information (we do not sell).
  • Correct inaccurate personal information.
  • Limit the use of sensitive personal information.
  • Non-discrimination for exercising your rights.

Under California's "Shine the Light" law (Civil Code §1798.83), California residents may request information about personal data shared with third parties for direct marketing. We do not share personal data for direct marketing purposes without consent.

13.3 Canadian Users (PIPEDA)

You may access your personal information and request corrections by contacting [email protected]. You also have the right to complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

14. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with personal data, contact us at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) in the US.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

16. Changes to This Policy

We may update this Policy. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via email or a prominent notice on our website.

17. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us

  • Email: [email protected]
  • Address: 1-3 Flat 82 Rugby Avenue, Belfast, BT7 1RG, United Kingdom